Frequently Asked Questions
Everything you need to know about your Oak Essentials journey.
Are Oak Essentials products suitable for sensitive skin?
Yes, our products are formulated with clean, non-irritating ingredients. However, we always recommend performing a patch test before incorporating a new product into your routine.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.
What is your return policy?
We offer a 30-day return policy for most products. Items must be in their original packaging and at least half-full to be eligible for a refund or exchange.
Are your products cruelty-free and vegan?
Absolutely. Oak Essentials is committed to ethical beauty; we never test on animals and our entire product line is 100% vegan.
How should I store my skincare products?
To maintain the integrity of our natural ingredients, store your products in a cool, dry place away from direct sunlight and extreme temperatures.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working on expanding our reach to more international destinations in the near future.